Health Response Ctr Rep

Full Time
OverviewWe are not just offering a job but a meaningful career! Come join our passionate team!

As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.

We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!

Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team!

Pay Rate $15.00/Hour….After 6 months there will be a $0.50 increase that will be applied!


We are seeking detail oriented, customer service focused and very reliable individuals to join our Health Response Center team! The Health Response Center is an inbound response center. We provide first contact resolution for our Agents and policyholders on all Health policy related Claims, Service, and Underwriting functions.

Each Health Response Center Representative is equipped with a computer and telephone, and on average our reps take 50 to 100 calls per day, depending upon their experience level. This position is subject to Telephone Monitoring and/or Recording for quality assurance and training purposes.

Health Response Center Representatives work with agency partners and occasionally policyholders and third party vendors by communicating outstanding requirement of documents or forms. Our teams facilitate requested policy changes and offers premium information and explanations.


Anticipated Start Date is 3/8/21.

Training will be Monday-Friday 8am-4:30pm EST and last approximately 6 weeks.

Hours of Operation: Monday-Friday 8am-6:30pm EST. Saturday 8:45am-12:15pm EST.

All candidates must be available during training as well as hours of operation.

Please be aware that this is a virtual position. Candidates must live in Ohio.

Our Health Response Center Representatives demonstrate the following skills in their day to day work:

  • Knows where to find answers and serves as a technical and procedural resource to assist in resolving policy and/or policyholder questions
  • Maintains and updates policyholder records through attention to detail (e.g. Change of address, change in policy coverage, etc.)
  • Communicates clearly and professionally through remarkable customer service skills
  • Handles multiple computer applications (i.e. Microsoft Office) while maintaining quality records in a fast-paced collaborative team environment
  • Thrives on accountability to your team, your work and your schedule!